faq
Frequently Asked Questions (FAQs)
Who are we?
DANABRANDED was created to emphasize the sanctuary of home living and bring awareness to the importance of home style. Home style is not just about the physical space, but also about nurturing mental well-being. A thoughtfully designed home, paired with sophisticated comfort and style, can create a sense of calm, comfort, and balance—supporting both emotional and physical health.Our brand embodies the transformation of every home into a haven of timeless elegance and everyday comfort. Designed to evoke the five senses, we create an atmosphere of comfort and harmony both in the home and on the go. With a focus on comfort, quality, and sophistication, our home decor and lifestyle products bring warmth, beauty, luxury, and style to all.
What Makes DANABRANDED Unique?
- Thoughtful home & lifestyle Focus
- Comfort in Travel – Essentials that bring familiarity and warmth anywhere.
- Sustainability Commitment – Ethically sourced materials and eco-conscious packaging.
PRODUCT CARE & SUSTAINABILITY
Textiles (Throws, Blankets & Pillows)
- Washing: Machine wash cold, gentle cycle.
- Drying: Preferably air dry or tumble dry on low cycle.
- Storage: Store in a cool, dry place to preserve softness.
Candles
- First Burn: Allow the wax to melt to the edges to prevent tunneling.
- Wick Care: Trim wick to ¼ inch before lighting.
- Burn Limit: Do not burn for more than 4 hours at a time.
Coasters & Decorative Pieces
- Cleaning: Hand wash using delicate soap and water. Wipe with a dry, soft cloth.
- Protection: Keep away from prolonged moisture exposure and excessive sunlight exposure.
Reusable Shopping Bags & Totes
- Cleaning: Spot clean with a damp cloth or hand wash gently.
- Storage: Fold neatly for long-lasting durability.
Our Sustainability Commitment
- Eco-Friendly Materials – Prioritizing organic, recycled, and biodegradable components.
- Minimal Packaging – Designed to be reusable and recyclable.
- Ethical Sourcing – Partnering with responsible artisans and manufacturers.
ORDERS & SHIPPING
How long does it take to process my order?
Orders are processed within 1-3 business days. Orders placed on weekends or holidays will begin processing on the next business day.
What are your shipping options?
We offer:
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Standard Shipping: 5-7 business days
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Expedited Shipping: 2-3 business days
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Express Shipping: 1-2 business days
Do you offer free shipping?
We offer free standard shipping for all U.S. orders $100.00 and over.
Do you ship internationally?
Not at this time.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can also check your order status in your account.
RETURNS & EXCHANGES
What is your return policy?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need to provide your order number or proof of purchase.
Final sale and personalized items are non-returnable. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
How do I start a return?
To initiate a return, email returns@danabranded.com with your order number and reason for return.
Do I have to pay for return shipping?
No, we do not charge for returns—customers can return eligible items within 30 days at no additional cost.
When will I receive my refund?
Refunds are processed within 5-7 business days after your return is received and inspected.
PAYMENTS & PROMOTIONS
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Do you offer gift cards?
Yes! DANABRANDED e-gift cards are available and make the perfect gift.
Can I use a discount on a gift card?
Discount codes, promotions, and sales do not apply to DANABRANDED gift cards. Gift cards are final sale and cannot be returned or refunded.
Can I use multiple discount codes?
Only one discount code can be applied per order.
CONTACT US
For further assistance, we are happy to help!
email: info@danabranded.com